Front of House Assistant

JOB DESCRIPTION

The host is a varied and interesting role.  The activities in a Leisure Centre are wide ranging and the involvement with people is continuous.  The host would form part of the Front of House team and be carried out by a suitable Front of House team member 

Primary objectives for the Receptionist will be:

• The FoH assistant will be the first and last face a customer sees on their visit. They will be in place at peak times when Leisure Pool is in operation during school holidays and weekends

• They will give a fantastic first impression as well as a long lasting impression as they leave.

• To have a good range of knowledge regarding the Leisure Centre in what it offers as well as the location of all facilities

• To direct and ease customers on their journey within the Leisure Centre to the relevant facility

• To promote activities within the Leisure Centre and upsell items within the Goods for Resale lines including Food & Beverage.  

• Stock up when needed/required.

• Maintain cleaning standards in the FOH area

• Issue promotional material and Feedback cards to encourage online reviews

• Assist their FOH colleagues in queue management and maintain a 95% answer rate. 

Personal

Among the personal characteristics sought the applicant:

• Will have excellent  interpersonal skills and a friendly disposition.

• Will be able to operate tills and be competent in a variety of computer programmes.

• Strong interpersonal and customer facing skills as well as strong knowledge base on what the facilities offer.

• Will be able to maintain a high level of confidentiality. 

• Will be able to demonstrate good organisational skills.

• Will be able to confidently communicate effectively with customers, clients and staff.

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