Sales and Bookings Officer

The Bookings Officer has a varied and interesting role.  The activities at Plas Menai are wide ranging and the involvement with people is continuous.  This role is the key first point of contact for Plas Menai from customers, in person, over the phone, via email and by social media,  looking to use the centre for a range services e.g. Courses, activities, school and group bookings, conferences & meetings, corporate days and programmes, swimming, gym.

Primary objectives for the Bookings Officer will be:

• To ensure that all the people who enter and contact Plas Menai receive a friendly, polite, efficient & bilingual service.

• To receive and manage all bookings for courses, pay and play activities, meetings and conferences, specialist courses and corporate activities,  ensuring customer service and income generation targets are met

• To create a favourable first impression of Plas Menai meeting and greeting various clients (schools, groups, conferences etc)  and the general public as required

• To have a good range of knowledge regarding the whole range of activities, services and programmes at Plas Menai and communicate these with all customers, prospective customers and clients.

• To work as part of a team to ensure that customers' needs are understood and met

• The ability to communicate through the medium of Welsh is essential.