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Box Office Assistant (casual)

Job description

Join the Castle Theatre team, providing excellent and friendly customer service in a busy theatre setting, ensuring that our customers have an enjoyable and positive experience.



You will be able to work efficiently and accurately under pressure, in a fast paced environment whilst providing a warm and welcoming service.



This post is for 2-3 zero hours contracts, which will be subject to a weekly rota based on upcoming shows and events.


The specific duties of the role will include:

  • To operate the Spektrix ticketing system to a consistently high standard in order to maximise revenue from all income streams, including ticket sales, group sales, memberships and donations.
  • To take responsibility for income when working in the Box Office area and accurately process all financial transactions and end of shift procedures.
  • Ensure that all COBO tickets have been printed and securely stored ready for collection by customers and all postal tickets have been printed and sorted.
  • To monitor weekly reservations in accordance with the reservation policy.
  • To proactively up-sell future events as instructed.
  • Collate customer details in accordance with Castle Theatre & Parkwood Leisure data collection and management policies.
  • To act as first point of reference for all customer enquiries concerning performances, events and films at Castle Theatre.
  • To be well presented and offer a high level of customer care at all times.
  • To undertake any other duties or projects as required.

Person Specification

  • Experience of managing payments, and a working knowledge and understanding of the need to follow accounting and auditing procedures in relation to taking payments

  • An understanding of the importance of delivering a high standard of customer care at all times, either in a face to face environment, through email correspondence or over the phone.

  • To be able to use your own initiative and work effectively when dealing with challenging situations or customers.

  • Be a team player with evidence of working in a sales environment.

  • A good standard of IT skills.

  • To be well presented at all times as our customers first point of contact to Castle Theatre.

  • Experience of working with a ticketing system, or an arts environment.

  • A genuine enthusiasm for live performance and an understanding of the importance of broadening access to theatre experiences to the widest possible audiences.


This post closes on Friday 2nd August, although we reserve the right to close it earlier if we receive a large amount of applications.



Interviews will be arranged for either the week commencing 5th August or the week commencing 12th August.



We hope to start the successful candidate(s) before the end of August, to facilitate training before September.