We are looking for Box Office Assistants, employed on a casual basis to support the busy Christmas period (with the option of extending their role into 2026 also). There will be no guaranteed hours, but a rota will be created based on staff availability.

The post-holder will be a fully active member of the venue’s Box Office team, processing sales through the Box Office booking System and providing the highest level of customer care. The role will commence during day times, evenings and weekends (as per a rota).

Duties

• To operate the Spektrix ticketing system to a consistently high standard in order to maximise revenue from all income streams, including ticket sales, group sales, memberships and donations.

• To take responsibility for income when working in the Box Office area and accurately process all financial transactions and end of shift procedures.

• Ensure that all COBO tickets have been printed and securely stored ready for collection by customers and all postal tickets have been printed and sorted.

• To monitor weekly reservations in accordance with the reservation policy.

• To proactively up-sell future events as instructed. 

• Collate customer details in accordance with Castle Theatre & Parkwood Leisure data collection and management policies

• To act as first point of reference for all customer enquiries concerning performances, events and films at Castle Theatre.

• To be well presented and offer a high level of customer care at all times. 

• To undertake any other duties or projects as required.

PERSON SPECIFICATION

ESSENTIAL

• Experience of managing payments, and a working knowledge and understanding of the need to follow accounting and auditing procedures in relation to taking payments

• An understanding of the importance of delivering a high standard of customer care at all times, either in a face to face environment, through email correspondence or over the phone. 

• To be able to use your own initiative and work effectively when dealing with challenging situations or customers. 

• Be a team player with evidence of working in a sales environment. 

• A good standard of IT skills.

• To be well presented at all times as our customers first point of contact to Castle Theatre.  

DESIRABLE 

• Experience of working with a ticketing system, or an arts environment.

• A genuine enthusiasm for live performance and an understanding of the importance of broadening access to theatre experiences to the widest possible audiences.