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Café Supervisor - Riviera International Centre, Torquay

Job description

Cafe Supervisor

Riviera International Centre


About Us

Lex Leisure is a Community Interest Company that has been established to build upon the legacy of two successful paralympic games in London and Rio, the Invictus Games and other sporting events that have helped to inspire persons with physical, mental or health related inequalities to be physically active. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.

The RIC is a multi use venue comprising a range of Leisure facilities as well Conference/Event and Function spaces. These facilities are complimented by a Food and Beverage department including a public cafe and an event kitchen team.

Primary objectives for the Cafe Supervisor will be:

  • To supervise the day-to-day operations of the cafe in order to maximise business opportunities in line with the company business plan.

  • To be part of the Food and Beverage team that provides an exciting, healthy, innovative, quality food and beverage operation in order to create demand which meets customer needs whilst increasing profitability.

  • To provide the highest possible standards of customer care within a healthy and safe environment by guiding, caring for and assisting customers in their choice and use of the catering facilities.

  • Ensuring excellent presentation of food and beverages to the customer at all times.

  • Maintaining the highest standards of food hygiene and cleanliness at all times.

  • Being aware of all Health and Safety issues, constantly implementing and assessing procedures, and drawing attention to any useful practices.

  • Providing innovative ideas and initiating action to increase the usage of the Food and Beverage facilities.

  • Ensure company financial regulations are adhered to in terms of cash handling, reconciliation and invoice processing.

  • Ensure staff understand and observe matters relating to licensing laws.

  • To assist in the provision of appropriate staff training and development.

  • Working as part of a team to achieve the usage and profitability targets of the catering facilities.

The Cafe Supervisor will focus day to day on the following tasks:

  • To create and manage the cafe rota and deal with any amendments to the rota due to staff sickness or annual leave.

  • To authorise annual leave requests in the first instance before passing to Food and Beverage Manager.

  • To ensure sufficient staff are available for the safe, high quality functioning of the Cafe/Bar.

  • Ensure that kitchens, food preparation areas, servery and customer areas are clean and tidy, including the clearing of tables.

  • To ensure that the cafe areas are well presented.

  • To serve Food and Beverages as appropriate.

  • To carry out bar services as required.

  • To support specific events as required.

  • Maintain Health and Safety and Food Hygiene requirements.

  • To take payment from customers and ensure all payment and end of day banking procedures are adhered to.

  • Stimulate secondary spend by facility users by way of regular promotional activity.

  • Monitor food and beverage stocks, restocking as required.

  • To undertake any other duties as may be required to assist in the running of the overall facility.

The Candidate

Qualifications, Knowledge and Skills


 The postholder will ideally hold a basic food handling certificate and have at least one years experience in a busy café or restaurant. Food preparation and service skills are key to this position.

Among the personal characteristics sought the applicant:

  • Must be able to build strong relationships with customers, clients and employees.

  • Must be able to communicate at different levels of the organisation, both listen and direct.

  • Must be able to meet the demands of the role by working additional hours when required.

  • Must be able to demonstrate an understanding of basic IT literature

  • Must be able to supervise and motivate staff.

  • Must be willing to work on a rota system.  Weekend availability essential.

We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.

If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion