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Centre Manager | Thetford

Job description


Centre Manager

Location : Breckland Leisure Centre & Waterworld, Thetford, Norfolk

Full time - 40 hours

 This is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture-related activities for the local communities in which we serve.  This position is a key position in the company.

Located in the heart of Thetford we are a modern leisure centre with a wide range of facilities to offer our members and pay as you go customers including a gym, group exercise & cycle studios, 25m swimming pool, teaching pool, leisure pool, sports hall, bowls hall, squash, MUGA pitch

Reporting to the Area Manager, the Centre Manager position  will be responsible for all aspects of the management of the centre, managing a team of staff, ensuring customer service and developing the overall financial performance and profitability of the business.


The Opportunity

  • We are looking for a Centre Manager to take responsibility for the effective management and operation of Breckland Leisure Centre & Waterworld

  • A specific focus of the role will be to ensure high standards of customer service and satisfaction are delivered whilst enhancing safe and enjoyable usage of the facilities

  • The post holder will ensure that the service provided meets the requirements of the client as defined within the service specification as well as consistently driving the commercial performance for the centre.

  • This position will allow you to develop your skills and reputation whilst enhancing safe and enjoyable usage of the facilities.  Leading business recovery post national enforced lockdowns with the aim to further increase usage and profitability.

  • You will manage and develop your staff to meet customer and operational requirements further developing  a dynamic, responsive and customer focused team through your communication and management styles.

  • To ensure the highest possible standards of health & safety and customer care are delivered consistently.

The Person

  • Will be able to demonstrate a proven record of managing teams of staff, be commercially focused and have an understanding of budget management, whilst consistently developing and improving operational procedures.

  • It is essential that you possess excellent communication, customer and client liaison skills.

  • Flexibility and commitment to customer service are essential.

  • Ideally have experience  of managing both wet and dry leisure facilities.

  • Experience or awareness of Local Authority contract management is preferred.

  • Ideally you will have a recognised qualification in leisure management, Sports Development or a related subject preferably to degree level or NVQ 3.

What can Lex Leisure offer you?

  • Competitive salary

  • Generous annual leave

  • Free gym membership for you and a nominated person

  • Employee health cash plan

  • Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending

  • Cycle to Work scheme

  • Pension Scheme

  • Company sick pay

  • Career progression

  • Training and development

Lex Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people.

 If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews may be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.

We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.

About Lex Leisure

Lex Leisure seeks to operate leisure venues on a commercial basis with a view to generating a surplus that can be used for our principal objective of supporting those who are disabled, physically or mentally or who require support or bespoke care plans to stay physically active. Lex Leisure, working with key partners, wants to empower disabled people to take a more active role in all aspects of sport and physical activity and for our facilities to be more inclusive and to provide a greater range of sporting opportunities for disabled people.