Contract Monitoring Manager

Mulberry Sports and Leisure Centre

BACKGROUND AND COMPANY INFORMATION

Established in 1995, Parkwood Leisure is a leading UK provider managing over 84 diverse leisure facilities for 26 local authorities across England and Wales, specialising in their development and operation.

JOB DESCRIPTION

Primary Objectives for the Contract Monitoring Manager Position will be to:

• Ensure full contractual compliance at the facility.

• Monitor daily contract performance and resolve issues immediately.

• Proactively manage the Help Desk to prevent deductions and reduce recorded items.

• Develop and maintain positive relationships with clients, stakeholders, and subcontractors.

• Protect company image and credibility.

The Contract Monitoring Manager will focus day to day on the following tasks:

• Support Contract and Assistant Contract Managers for contractual adherence and improvement.

• Manage Help Desk systems effectively.

• Ensure information systems meet Authority and SPV needs.

• Strategically review and improve operational procedures.

• Develop and maintain quality-assured facilities procedures (aligned with company policy).

• Implement and monitor Health & Safety policy.

• Assist in maintaining building standards.

• Manage, develop, and coordinate staff effectively.

• Provide reports, management information, and data as requested.

• Collate KPI data and trend analysis for stakeholders.

• Attend and present at client meetings.

• Oversee site self-monitoring of contractual performance (e.g., Cleaning, Security).

• Liaise with contractors for PPM and reactive maintenance.

• Ensure effective information dissemination across the contract.

• Maintain workplace consultation arrangements.

• Foster a proactive motivational culture.

• Perform other reasonable duties as required.

The Person

A proven track record in managing and developing facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility.  The post holder will be qualified to degree level or equivalent and hold an Enhanced DBS check.

Personal

Among the personal characteristics sought the applicant will be able to:

• Gain acceptance and respect from Clients and the teams involved

• Will be able to demonstrate financial awareness, as well as clear-sighted operational management ability

• Will be able to adapt the management style and thinking process to the needs of the business

• Will be able to build strong relationships with customers, clients and employees

• Will be able to demonstrate the ability to manage complex, diverse operations to a high professional standard

• Be reliable and confident in making key decisions within the Contract

• Demonstrate excellent planning and time management ability

• Proactively resolve day-to-day operational issues

• Will be able to maintain and be committed to deliver quality training

• Will be able to meet the demands of the role

• Will be able to proactively demonstrate commitment to a health and safety culture.

We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.

If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.