Front of House Assistant | Cardiff

Full Time & Part Time

We are currently looking for a Front of House Assistant to take the lead in interacting with members and actively promote our philosophy of Quality, Care and Excellence in the service we provide.

The Job

Front of House Assistants have a varied and interesting role.  The activities in a Leisure Centre are wide ranging and the involvement with people is continuous.  This allows for an exciting day, using your skills on a diverse range of jobs. The primary objectives of your role would be to:

• Ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service driving our site Net Promoter Score.

• Create a favourable first impression of the Leisure Centre

• Have a good range of knowledge regarding the Leisure Centre 

• Promote and sell 'Learn to Swim' and ‘Fitness’ memberships by actively engaging in the sales process.

• Handle food preparation tasks.

• Ensure goods and counters are restocked to support the achievement of secondary revenue targets.

• Maintain a high level of customer satisfaction by efficiently and effectively managing phone calls whilst still providing excellent face-to-face service, contributing to the site's target of a 95% answered call rate. A key responsibility is using a Welsh greeting when answering the phone. While the ability to speak Welsh is desirable, it is not an essential requirement for this role.

The Person

• A strong sales drive and culture are essential for this role.

• Must be confident when face to face or on the phone to customers.

• You will have strong interpersonal and customer facing skills and become knowledgeable about our facility and the services we provide

• You will ideally be able to demonstrate competency of working in an administrative role

• Capability in customer relations and basic computer skills are essential requirements for this post

• You must be friendly, enthusiastic with a positive attitude and a good understanding of customer service and customer care

• You will be flexible, reliable, possess good communication skills and enjoy working as part of a team

What can Legacy Leisure offer you?

• Free gym membership for you and a nominated person / Employee discount portal / Company sick pay / Career Progression and More!!…

How to Apply

If you feel like you’d be successful in this role or are interested to know more, we’d love to hear from you.  Please apply with a letter of application and CV to mike.sullivan@legacyleisure.org.uk

Closing Date

• 30.11.2025

We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.

If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.