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Front of House assistant inc Cafe

Job description





This position will be a mixture of shifts, days, evenings and weekends, paying National Minimum Wage



Parkwood Leisure was established over 20 years ago and is now one of the UK's leading operators of publicly owned leisure facilities. We’re a company that’s proud to deliver a first-class service to each of the facilities we manage and is committed to working with local communities to make a difference and provide a healthier and happier lifestyle to the communities we serve. The Company prides itself on its exemplary health and safety record and commitment to staff.


The front of house assistant has a varied and interesting role.  The activities in a Leisure Centre are wide ranging and the involvement with people is continuous.  This allows for an exciting day, using your skills on a diverse range of jobs including assisting with the smooth operation of the main reception, assisting with membership sales, sales lead generation and assisting in the cafeteria as required.

Primary objectives for the Front of House assistant will be:

  • To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service.

  • To create a favourable first impression of the Leisure Centre.

  • To have a good range of knowledge regarding the Leisure Centre.

  • To actively promote membership packages within the centre in line with instructions from the Contract Sales Manager/ Centre Manager.

  • To assist in delivering the highest level of customer care, including meeting regularly with existing members to ensure the level of service is maintained

  • To assist in the promotion and marketing of the centre, its services and facilities, which entails outreach in the surrounding areas

  • To maximise new business conversion through effective sales closure

  • To maximise cross-selling and up-selling opportunities through proactive initiatives

  • To handle membership enquiries and bookings

  • Undertake any other task/duties as may be reasonably required

The Front of House Assistant will focus day to day on the following tasks:

  • To work individually or as part of a team to ensure that customers' needs are understood and met.

  • To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.

  • To assist the customers with their booking requirements and receive payments for use of the centre’s facilities.

  • To answer telephone calls efficiently and effectively within the company standards.

  • To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues.

  • To be able control customers entering the Leisure Centre, issuing receipts where required.

  • To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.

  • To follow the financial procedures with regards to cash handling and reconciliation of monies.

  • To operate the communication systems at the Leisure Centre, such as public address systems & telephones.

  • To communicate messages effectively to the rest of the leisure centre team.

  • To follow the procedures for new gym memberships and swimming lesson courses.

  • To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.

  • To promote and control items for resale and hire.

  • To deal with customer complaints or comments as per the company procedures.

  • To keep reception clean, tidy and a pleasant environment in which to work.

  • To undertake any other duties as may be required to assist in the running of the Centre.


Qualifications A background in front of house operations, reception or sales is preferable but not essential. Full training will be provided.
Personal Among the personal characteristics sought the applicant:
Will have excellent  interpersonal skills and a friendly disposition. Will be able to operate tills and be competent in a variety of computer programmes.
Strong interpersonal and customer facing skills. Will be able to maintain a high level of confidentiality.
Will be able to demonstrate good organisational skills. Will be able to communicate effectively with customers, clients and staff.
Will be able to demonstrate clear identification with all customer requirements


We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.


If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion