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Operations Manager - Penarth

Job description

Operations Manager

Penarth Leisure Centre

£24,726.66 per annum

The Operations Manager  position is a key position in the Company.  Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.


Primary objectives for the Operations Manager  will be:

  • To ensure the highest possible standards of Health and Safety and customer care within the Centre.

  • To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.

  • To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care.

  • To assist the Centre Manager in financial planning and budget setting to maximise the profitability of the business.

  • To organise and manage the Duty Manager team in the absence of the Centre Manager.

The Operations Manager  will focus day to day on the following tasks:

  • To deputise for the Centre Manager as requested.

  • To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.

  • To ensure the Leisure Centre is always provided as a clean, high quality facility with exciting innovative services.

  • To ensure all Health and Safety procedures and responsibilities are carried out at all times.

  • To assist the Contract Manager/Centre Manager in providing appropriate staff training and development.

  • To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.

  • To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.

  • To identify and assess the feasibility of new activities which the Centre could provide.

  • To ensure all staff are kept informed of the Centre’s activities and special events.

  • To ensure team meetings are conducted on a regular basis to drive service standards and continuous improvement within the centre.

  • To achieve maximum levels of participation in all courses and activities.  Monitoring cost effectiveness and highlighting and rectifying areas of low performance.

  • To produce performance records, statistics, targets and reports for programming and associated activities.

  • To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.

  • To ensure sufficient staff are available for the safe, high quality functioning of the Centre.

  • To assist in the management of the Centre’s quality assurance systems and procedures.

  • To coach and teach as required and generally assist with the running of events.

  • To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.

  • To undertake any regulatory requirements.

  • To be responsible and accountable for cash handling as required.

  • To have a good understanding of the financial accounts system.

  • To help drive revenue and control expenditure so monthly targets are achieved.

  • To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.

Qualifications, Knowledge and Skills


It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject.

The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise.

A First Aid at Work Qualification, National Pool Lifeguard Qualification and recognised Pool Plant Operators qualification are desirable or must be obtained within a set period if not held.

Among the personal characteristics sought the applicant:

  • Will be able to gain acceptance and respect from clients and the teams involved

  • Will be able to build strong relationships with customers, clients and employees

  • Will be able to communicate at different levels of the organisation, both listen and direct.

  • Will be able to meet the demands of the role by working additional hours when required.

  • Will be able to demonstrate clear identification with all customer requirements

  • Will be able to maintain and be committed to good employee relations and deliver quality training.

  • Will be able to perform recreation assistant duties when requires


The position of Operations Manager  may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it may  be necessary for the postholder to be submitted for a DBS check.

We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.

If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion