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Front of House Assistant

Job description


Plantasia Tropical Zoo

Front of House Assistant


Full Time and Part Time positions available


Parkwood Leisure operates 80 facilities nationwide employing in excess of 4200 employees. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.


Parkwood Leisure’s facilities and services provide a diverse range of health, fitness, sport, leisure, tourism and visitor attraction  services for the communities that we serve.

The role of Plantasia Assistant is a good position to be able to carry out and be involved in the full range of services offered at Plantasia. Continually customer facing, the role provides rewarding opportunities. Meeting new people, variation in both activities and learning provides an exciting and motivating experience on a daily basis. .

The Opportunity

The Plantasia Assistant will focus day to day on the following tasks:

  • To guide, care for and assist all visitors and customers at Plantasia

  • To facilitate a friendly but efficient working relationship with customers and visitors .

  • To work as part of a team to achieve the objectives and usage targets at Plantasia .

  • To innovate ideas and initiate action to increase the usage at Plantasia .

  • To ensure all facilities are presented to the highest levels of cleanliness and comfort.

  • Assist the Duty Manager in the effective control and security of the facility at front of house and when working in the hothouse or other location within the attraction including ensuring that equipment is stored safely and securely

  • To be aware of all aspects of Health & Safety that relate to the individual, the role, and the centre constantly implementing appropriate

procedures and drawing to managers attention any unsafe practices.

  • To undertake all duties associated with Front of House, including Admissions, Retail, Cafe processes and Cash Handling.

  • To undertake duties linked to the cafe, including preparing and cooking items from the menu.

  • To assist with animal handling and guest education where deemed appropriate.

  • To cover duties of such other members of staff as required, including basic gardening, basic animal care, and interactive events such as animal handling.

  • To undertake any other duties as may be required to assist in the running of Plantasia .

  • Portray a positive image of Plantasia wearing the uniform provided whilst on duty.

The Person


The post holder should have a good general education and a desire to achieve appropriate management and development qualifications.


Among the personal characteristics sought the applicant:

  • Will be able to gain acceptance and respect from clients and the teams involved

  • Will be able to communicate throughout the organisation.

  • Will be able to meet the demands of the role by working additional hours when required.

  • Will be able to demonstrate clear identification with all customer requirements

  • Will be a team player.

  • Will be able to develop the role on your own initiative.

What can Parkwood Leisure offer you?

  • Competitive salary

  • Generous annual leave

  • Free gym membership for you and a nominated person

  • Employee discount portal

  • Cycle to Work scheme

  • Pension Scheme

  • Company sick pay

  • Career progression

  • Training and development

    We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.

    If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion