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Job description


The Receptionist has a varied and interesting role.  The activities in a Leisure Centre are wide ranging and the involvement with people is continuous.  This allows for an exciting day, using your skills on a diverse range of jobs.

Primary objectives for the Receptionist will be:

  • To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service. 

  • To create a favourable first impression of the Leisure Centre. 

  • To have a good range of knowledge regarding the Leisure Centre 

The Receptionist will focus day to day on the following tasks:

  • To work individually or as part of a team to ensure that customers needs are understood and met. 

  • To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.

  • To assist the customers with their booking requirements and receive payments for use of the centre’s facilities. 

  • To answer telephone calls efficiently and effectively within the company standards. 

  • To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues. 

  • To be able control customers entering the Leisure Centre, issuing receipts where required. 

  • To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management. 

  • To follow the financial procedures with regards to cash handling and reconciliation of monies.

  • To operate the communication systems at the Leisure Centre, such as public address system & telephones. 

  • To communicate messages effectively to the rest of the leisure centre team.

  • To follow the procedures for new gym memberships and swimming lesson courses.

  • To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.

  • To promote and control items for resale and hire.

  • To deal with customer complaints or comments as per the company procedures. 

  • To keep reception clean, tidy and a pleasant environment in which to work.

  • To undertake any other duties as may be required to assist in the running of the Centre.



  • Should hold GCSE Maths and English Grade C or above, or a similar qualification.

  • Should hold a minimum of RSA level 1.


Among the personal characteristics sought the applicant:

  • Will have excellent  interpersonal skills and a friendly disposition.

  • Will be able to operate tills and be competent in a variety of computer programmes.

  • Strong interpersonal and customer facing skills.

  • Will be able to maintain a high level of confidentiality. 

  • Will be able to demonstrate good organisational skills.

  • Will be able to communicate effectively with customers, clients and staff.

  • Will be able to demonstrate clear identification with all customer requirements